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© Aqua Therapups. All rights reserved.

Policies

Our number one priority is the health and safety of our furry clients and their two-legged loved ones! That’s why we have the following policies in place. 

 

We look forward to providing you and your dog a very positive and fun swimming experience! If you have any questions, please contact ATP Owner, Becky Pease at 262-707-9327.

First Visit
 

  • Please arrive 5-8 minutes early to complete additional paperwork and bring proof of vaccines.

  • During your dog’s first visit to our facility, we require an assisted swim assessment with a certified instructor to determine their water safety level. It’s important to understand that indoor swimming is not the same as swimming in a lake or river and not all animals immediately take to swimming indoors.

 

This assessment also allows our certified instructors to teach your dog the proper entry and exit points of the pool, determine if there is a need for a life jacket and assess if they can participate in future unassisted swims.

Every Visit
 

  • Aqua Therapups requires appointments for each session, so please call or book online to schedule – day, evening and weekend appointments available.

  • Per State of Wisconsin regulations, only certified instructors are allowed in the pool with the dogs. Owners are invited to participate from the deck during their dog’s swim session.

  • Please do NOT feed your dog 2-3 hours prior to their appointment time.  Treats and rawhides should also be withheld.

  • Please potty your animal in the grass area before coming in.

  • You should ALWAYS have your dog on a leash and under control. NO retractable leashes. We recommend a four to six-foot flat leash.

  • Bring a change of clothes and proper footwear in case you get wet. We have a bathroom if you want to change your clothes before leaving.

  • On busy days, towels are not guaranteed. We recommended that clients bring towels from home to ensure they are dry.

  • Life jackets may be used for your dogs’s benefit, as well to ensure the safety of our certified instructors. Your instructor will determine the need for life jacket use.

Single Swim Policies 

  • A maximum of 3 dogs for single swim sessions

  • Dogs from other families may join with pre-approval for full price.

 

6-pack and 12-pack Package Policies

  • Expire within 2 months from date of purchase

  • Punches can be used towards any dog in the same family
     

15-pack Package Swim Policies

  • Expires 30 days from date of purchase

  • This package is not eligible for assisted swims

  • You are allowed 15 swims per 30 days

  • A second family dog can be added for 1/2 price

Club Policies 

  • Club members will automatically renew every month for a 3 month term

  • 3-days notice is required to cancel

  • Members are allowed a maximum of 15 swims per month

  • Club memberships are limited to 1 dog, if you have more than one dog then separate club memberships much be purchased.

  • Only 1 club package can be purchased in a month per dog

Pool Party Policies 

  • Minimum of 4 dogs, Max of 8 dogs

  • All dogs must have met prior to the pool party.  This helps ensure a safe party :) 

  • Pool parties are a great way to celebrate birthdays, Got-cha days, new additions to the family and more!

  • Punchcards can not be used towards pool parties